Terms and conditions of sale

Article 1 - Purpose

These terms and conditions govern sales by the company Dubai Perfume Shop – L.P.S, a simplified single-member limited liability company (S.A.S.U.) with a capital of 100€, registered with the Nanterre Trade and Companies Register under number 895 377 331.

Article 2 - Prices

The prices of our products are listed in euros, including all taxes (VAT and other applicable taxes as of the date of the order), unless otherwise specified, and do not include processing and shipping fees.

For orders shipped to a country other than metropolitan France, you are the importer of the product(s) in question. Customs duties, other local taxes, import duties, or state taxes may be applicable. These duties and charges are not the responsibility of the company Dubai Perfume Shop – L.P.S. You will be responsible for these costs and bear full responsibility for them, both in terms of reporting and payments to the relevant authorities and agencies in your country.

We recommend that you check with your local authorities regarding these matters. All orders, regardless of their origin, must be paid in euros.

The company Dubai Perfume Shop – L.P.S reserves the right to change its prices at any time, but the product will be billed based on the price in effect at the time the order is confirmed, subject to availability.

The products remain the property of the company Dubai Perfume Shop – L.P.S until full payment has been made. Please note: As soon as you take physical possession of the products you ordered, the risk of loss or damage to the products is transferred to you.

Article 3 – Order Registration and Confirmation

3.1 Navigating the Site

Users can view the various products offered for sale by https://www.parfumerie-de-dubai.com/ on its website. Users may freely browse the various pages of the website without being obligated to place an order.

3.2 Placing an Order

If the user wishes to place an order, they will select the various products in which they are interested and indicate that interest by clicking on the «shopping cart» icon. At any time, the user may:

• view a summary of the items they have selected by clicking on the shopping cart; ;
• continue or change your product selection by clicking «Continue Shopping»; ;
• Complete your product selection and place your order by clicking «Proceed to Checkout.».

To order the products they have selected, after clicking «Proceed to Checkout,» users must log in by entering their email address and the password they previously selected when creating their account, or—if this is their first order— by clicking «Create an Account.».

In the latter case, the user must accurately complete the form provided, including the information necessary for identification, such as their last name, first name, and mailing address. In addition, the user must provide their email address and a password of their choice, which will be personal and confidential and which they will need to log in to the site in the future.

The user is informed and agrees that entering these two identifiers constitutes proof of his or her identity and indicates his or her consent. Once the user has been identified, they must confirm the shipping address, after which an order form will appear on the screen, summarizing the type, quantity, and price of the products selected by the user, as well as the total order amount, shipping costs, delivery time, the user’s contact information, and the delivery address for the products.

Commercial offers

To take advantage of a promotional offer sent to them, users must enter and confirm their «promo code» in the designated field on the checkout page.

3.3 Final confirmation of order and payment

After reviewing the status of their order, and once the user has entered all the required information, has been provided by the user, a summary of this information and the order will appear, and the user must select the payment method they wish to use to definitively confirm their order.

Orders are payable in :

• euros by French or international credit card.

Please note that when making an immediate payment by credit card, the transaction is secured SSL (Secure Socket Layer) encryption to protect all data related to payment methods, and that at no time will the user’s banking information be transmitted through the computer system of https://www.parfumerie-de-dubai.com/.

As soon as the user confirms payment, the order is recorded. The user becomes a customer. The purchase order will be recorded in the computer records of https://www.parfumerie-de-dubai.com/ and shall be considered proof of the contractual relationship between the parties.

The customer has the right to cancel the order and receive a refund within fourteen (14) business days from the date the customer receives the products.

3.4 Order confirmation

An order summary will be displayed once the order has been confirmed. This confirmation will include all the terms of the contract between the parties. This order summary will also be emailed to the customer within minutes of the purchase. The customer can then track their order by clicking «Log In» and entering their email address and password.

3.5 Modifying an order

You can track your orders from the «Log In» menu. To modify an order, you must cancel it, add it back to your cart, and then make the desired changes before confirming it.

An order can only be modified or canceled when its status is «Placed.» An order with a status of «Being processed» or «Shipped» can no longer be modified.

Article 4 - Payment

By confirming your order, you agree to pay the price listed. Payment for your purchases is made by credit card through our secure system. Your card will not be charged until the order is shipped. In the case of split shipments, only the products that have been shipped will be charged.

Article 5 – Returns, Refunds, and Right of Withdrawal

Right of Withdrawal

The customer has a thirty (30)-day right to return the item, starting from the date of receipt of the entire order, to cancel the purchase without having to provide a reason.

To exercise the right of withdrawal, the customer must notify the seller of their decision to withdraw from their order by means of an unambiguous statement specifying their first and last name, email address, mailing address, order number, and order date:

• by email: contact@parfumerie-de-dubai.com
• by phone: +33 6 58 55 14 29

Refunds & Product Returns

1. If the customer exercises the right of withdrawal, L.P.S. will refund the payments received from the customer without undue delay and, in any event, no later than fourteen (14) days from the date on which L.P.S. is notified of the customer’s decision to withdraw.
2. If the customer cancels the entire order, L.P.S. will refund all payments received from the customer for that order.
3. If the customer cancels part of the order, L.P.S. will refund the amount for the returned items.
4. The refund will be issued via the same payment method the customer used for their order or by bank transfer.
5. L.P.S. may delay this refund until the products have been received and inspected.

We accept returns of both defective and non-defective products. Only new, unused products may be returned. The customer is responsible for return shipping costs. Refunds are issued 48 hours after we receive and inspect the package.

Packages must be returned to the following address:

L.P.S

15 rue de la litte

92390 Villeneuve-la-Garenne

The customer is responsible for the shipping costs associated with returning the entire order or the products.

Article 6 - Delivery

Products are delivered to the shipping address provided during the ordering process, within the timeframe indicated on the order confirmation page.

In the event of a shipping delay, you will receive an email informing you of any potential impact on the delivery time that was originally indicated to you. In accordance with legal provisions, in the event of a delivery delay, you have the option to cancel your order under the terms and conditions set forth in Article L 138-2 of the Consumer Code.

If you receive the product in the meantime, we will issue a refund for the product and the shipping costs in accordance with the terms of Article L 138-3 of the Consumer Code.

For deliveries made by a carrier, the company Dubai Perfume Shop – L.P.S cannot be held liable for delivery delays caused solely by the customer's unavailability after several attempts to schedule an appointment.

Article 7 - Warranty

All of our products are covered by the statutory warranty of conformity and the warranty against hidden defects, as provided for in Articles 1641 et seq. of the Civil Code.

If a purchased product does not meet specifications, it may be returned, exchanged, or refunded. All complaints, requests for exchanges, or refund requests must be made within 30 days of delivery.

Products must be returned to us in the same condition in which you received them, along with all included items (accessories, packaging, instructions, etc.). Shipping costs will be refunded based on the amount charged, and return shipping costs will be refunded upon presentation of supporting documentation.

The provisions of this section do not prevent you from exercising the right of withdrawal provided for in Section 6.

Article 8 - Liability

The products offered comply with current French law. The company's liability Dubai Perfume Shop – L.P.S We shall not be held liable in the event of non-compliance with the laws of the country to which the product is shipped. It is your responsibility to check with local authorities regarding the importation or use of the products or services you intend to order.

In addition, the company Dubai Perfume Shop – L.P.S cannot be held liable for any damages resulting from misuse of the purchased product. Finally, the company’s liability Dubai Perfume Shop – L.P.S shall not be held liable for any inconvenience or damage arising from the use of the Internet, including, but not limited to, service interruptions, unauthorized access or the presence of computer viruses.

Article 9 - Applicable law in the event of disputes

The language of this contract is French. These terms and conditions of sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Article 10 - Intellectual property

All elements of the site https://www.parfumerie-de-dubai.com/ are and remain the exclusive intellectual property of the company Dubai Perfume Shop – L.P.S.

No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even in part, any elements of the site, whether software, visual, or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the company. Dubai Perfume Shop – L.P.S.

Personal Information

The company Dubai Perfume Shop – L.P.S reserves the right to collect your personal information and personal data. This information is necessary for processing your order, as well as for improving the services and information we provide to you.

They may also be shared with companies that support these relationships, such as those responsible for processing services and orders for the purposes of their management, execution, processing, and payment.

This information and these data are also retained for security purposes, in order to comply with legal and regulatory obligations. In accordance with the law of January 6, 1978, you have the right to access, correct, and object to the use of personally identifiable information and personal data concerning you, directly on the website.

Article 11 – Archiving of Evidence

The company Dubai Perfume Shop – L.P.S will file purchase orders and invoices on a reliable and durable medium that constitutes a true and accurate copy in accordance with the provisions of Article 1348 of the Civil Code.

The company's electronic records Dubai Perfume Shop – L.P.S shall be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.