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These General Terms and Conditions of Sale (the «GTC») govern all orders placed on the website www.parfumerie-de-dubai.com. They set forth the rules governing products, prices, orders, payment, delivery, the right of withdrawal, statutory warranties, mediation, and the entire contractual relationship between the seller and its customers.
The website www.parfumerie-de-dubai.com is published and operated by:
Dubai Perfume Shop – L.P.S
Single-Member Simplified Joint-Stock Company (S.A.S.U.) with a capital of €100
Registered with the Nanterre Trade and Companies Register under number 895 377 331
Headquarters: 15 rue de la Litte, 92390 Villeneuve-la-Garenne, France
Intra-Community VAT Number: FR51895377331
Email: contact@parfumerie-de-dubai.com – Phone: +33 6 58 55 14 29
These Terms and Conditions of Sale govern the online sales of perfumes and fragrance products by the company Dubai Perfume Shop – L.P.S (the «Seller») and any individual acting for purposes unrelated to their professional activity (the «Customer»). Any order implies full and unconditional acceptance of these Terms and Conditions, which the Customer acknowledges having read before confirming their order.
The Terms and Conditions are available at any time on the website and take precedence over any other document. The Seller reserves the right to modify them at any time; such modifications apply only to orders placed after they are posted online.
The products offered for sale are those listed on the website on the date of access, subject to availability. Each product has a product page listing its key characteristics: brand, name, concentration, volume, fragrance family, notes, and barcode (EAN). The Seller guarantees that the products sold are authentic fragrances, sourced from the brands' official distribution channels.
The photographs and images are as accurate as possible but do not guarantee a perfect match with the product delivered, particularly with regard to colors, cases, and packaging changes decided by the brands. Olfactory descriptions (notes, longevity, sillage) are provided for informational purposes only: the perception of a fragrance varies depending on skin type and conditions of use.
If a product is unavailable after the order has been confirmed, the Customer will be notified by email as soon as possible, and the order will, at the Customer’s discretion, be canceled and refunded or replaced with an equivalent product with the Customer’s express consent. The refund will be issued no later than fourteen (14) days after payment.
Prices are listed in euros, including all taxes (VAT and other applicable taxes as of the date of the order), excluding shipping costs. Shipping costs are disclosed to the Customer before the order is finalized and are listed on the order summary.
The Seller reserves the right to change its prices at any time; the product is billed based on the price in effect at the time the order is confirmed. Promotional codes are personal, cannot be combined with other offers unless otherwise stated, and must be entered in the designated field before checkout; no discount may be applied retroactively.
Orders outside mainland France: The Customer is the importer of the products. Customs duties, local taxes, or import fees may be due upon receipt of the package; these are the sole responsibility of the Customer, both in terms of filing declarations and making payments to the relevant authorities. The Seller encourages the Customer to check with the authorities in their country beforehand. All orders are payable in euros.
Retention of Title: The products remain the property of the Seller until full payment of the price has been made. In accordance with Article L. 216-4 of the Consumer Code, the risk of loss or damage to the products is transferred to the Customer at the time the Customer, or a third party designated by the Customer, takes physical possession of them.
The Customer places an order by following these steps:
In accordance with Article L. 221-14 of the Consumer Code, confirmation of the order constitutes an obligation on the part of the Customer to pay. The Customer agrees to provide accurate and complete information; the Customer is solely responsible for the consequences of any data entry errors, particularly regarding the shipping address.
The customer account credentials (email address and password) are personal and confidential. Entering them constitutes proof of the Customer’s identity and an expression of the Customer’s consent.
An order summary appears on the screen after confirmation, and a confirmation email detailing all the terms of the contract is sent to the Customer within minutes. The Customer can then track their order through their customer account.
An order may only be modified or canceled by the Customer while its status is «Placed.» Once the order changes to «In Preparation» or «Shipped,» it can no longer be modified; the Customer then has, if applicable, the right of withdrawal described in Article 7.
The Seller reserves the right to refuse or suspend any order for legitimate reasons, including but not limited to a prior unresolved dispute with the Customer, suspected payment fraud, an order that is clearly abnormal in quantity, or the inability to deliver to the specified address. The Customer will be notified of this by email.
The price is payable in euros, in full, at the time of order, by credit card (French and international cards accepted by the website’s payment provider). Payment is secure: banking information is encrypted (SSL/TLS protocol) and transmitted directly to the payment processor; at no time is it transmitted through or stored on the Seller’s systems. Enhanced authentication (3-D Secure) may be required by the Customer’s bank.
The card is charged when the order is shipped. In the event of a split shipment, only the products that have been shipped will be charged. The Seller reserves the right to request proof of identity or proof of address if there is any doubt regarding the validity of a payment, and to refuse any order for which payment is invalid or incomplete.
An invoice is made available to the Customer in their customer account and/or included with the package.
Products are delivered to the address provided by the Customer when placing the order, within the areas served by the website. The delivery methods, their rates, and estimated delivery times are presented to the Customer before the order is confirmed.
In accordance with Article L. 216-1 of the Consumer Code, the Seller shall deliver the product on the date or within the timeframe indicated to the Customer at the time of the order and, failing that, no later than thirty (30) days after the conclusion of the contract. In the event of a delay, the Customer will be notified by email. If the product is not delivered by the date or within the timeframe specified, the Customer may, after unsuccessfully urging the Seller to make the delivery within a reasonable additional period, terminate the contract under the terms of Articles L. 216-6 et seq. of the Consumer Code; the amounts paid will then be refunded to the Customer no later than fourteen (14) days following the termination.
The Customer is advised to check the condition of the package upon receipt. If the package is damaged, has been opened, or a product is missing, the Customer is advised to file a detailed report with the carrier at the time of delivery and to notify the Seller as soon as possible, providing supporting photographs, in order to facilitate the processing of the claim. The absence of such reservations does not deprive the Customer of their legal rights.
The Seller shall not be held liable for any delay in delivery due to an incorrect address provided by the Customer, the Customer’s unavailability after several attempts to deliver the package, or a force majeure event. Packages that are not picked up and are returned to the Seller may be reshipped at the Customer’s expense.
In accordance with Articles L. 221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days Starting from the date of receipt of the product (or the last product, in the case of an order delivered in multiple shipments), the customer may exercise their right of withdrawal without having to provide a reason for their decision or incur any costs other than the return shipping costs.
Important – Opened or used perfumes: no returns.
In accordance with Article L. 221-28, paragraph 5, of the Consumer Code, the right of withdrawal cannot be exercised for products that have been opened by the Customer after delivery and that cannot be returned for hygiene or health protection reasons. Perfumes and fragrance products fall into this category.
Consequently, are neither returned, exchanged, nor refunded Regarding returns: perfumes whose protective film (cellophane) or seal has been removed, whose packaging has been opened, whose bottle has been uncapped, or whose contents have been used—even partially, or even just once. Only products new, sealed, in their original, unopened packaging may be subject to a right of withdrawal.
This exclusion applies only to the right of withdrawal. A defective or nonconforming product remains covered by the statutory warranties described in Article 9, regardless of whether it has been opened or not.
To exercise their right of withdrawal, the Customer must notify the Seller of their decision, before the expiration of the fourteen (14)-day period, by means of an unambiguous statement specifying their first and last name, email address, mailing address, the order number and date, and the products in question. The Customer may use the standard form included in the appendix to these Terms and Conditions, though this is not mandatory:
The Seller will promptly acknowledge receipt of the request to cancel via email.
The Customer shall return the products to the Seller at the address specified in Article 8 without undue delay and no later than fourteen (14) days following notification of the decision to cancel the purchase. The products must be returned new, unopened, complete, and in their original, unopened packaging, carefully protected for shipping.
Visit Return shipping costs are the responsibility of the Customer, who is free to choose their own carrier. We recommend using a tracked and insured shipping method: the products are shipped at the Customer’s risk until they are received by the Seller.
In accordance with Article L. 221-23 of the Consumer Code, the Customer may be held liable for any depreciation in the value of the products resulting from handling other than that necessary to determine their nature, characteristics, and proper functioning.
The Seller shall refund the Customer all amounts paid, including the initial shipping costs (based on the least expensive standard shipping method offered on the website), without undue delay and no later than fourteen (14) days as of the date on which the Seller is notified of the decision to cancel. In accordance with Article L. 221-24 of the Consumer Code, the Seller may delay the refund until the products have been returned or until the Customer has provided proof of their shipment, whichever occurs first.
In the event of a cancellation involving only part of the order, only the returned products will be refunded; the original shipping costs will not be refunded if other products from the order are kept. The refund will be issued via the same payment method used for the order, unless the Customer expressly agrees to a different method, and at no cost to the Customer.
Any return, whether made under the right of withdrawal or pursuant to statutory warranties, must be sent—after prior notification to the Seller—to:
Dubai Perfume Store – L.P.S – Returns Department
15 Rue de la Litte
92390 Villeneuve-la-Garenne, France
The return package must include the order number and contain all items delivered (product, case, and any accessories). The Seller will inspect the returned products upon receipt. Any returned product that is opened, unsealed, used, damaged, or incomplete—except in cases covered by statutory warranties—is not eligible for a refund and will be held for the Customer, who may request that it be reshipped at their own expense.
Perfumes containing alcohol are subject to shipping restrictions by certain carriers (flammable materials): the Customer must ensure that they select a shipping method authorized for this type of product.
Regardless of the right of withdrawal, all products sold are covered by the statutory warranty of conformity (Articles L. 217-3 et seq. of the Consumer Code) and the statutory warranty against hidden defects (Articles 1641 through 1649 of the Civil Code). The Seller liable under these warranties is Parfumerie de Dubaï – L.P.S., which can be contacted using the contact information provided in Article 1. In accordance with Article D. 211-2 of the Consumer Code, the Customer is hereby informed of the following:
The consumer has two years from the date of delivery of the goods to invoke the statutory warranty of conformity if a lack of conformity arises. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it first appeared.
The statutory warranty of conformity requires the seller, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory warranty of conformity entitles the consumer to have the item repaired or replaced within thirty days of making the request, at no cost and without significant inconvenience to the consumer.
If the product is repaired under the statutory warranty of conformity, the consumer is entitled to a six-month extension of the original warranty.
If the consumer requests that the item be repaired, but the seller insists on replacing it, the statutory warranty of conformity is renewed for a period of two years from the date the item is replaced.
The consumer may obtain a reduction in the purchase price while retaining the goods, or terminate the contract and receive a full refund upon returning the goods, if:
(1) The merchant refuses to repair or replace the item; ;(2) The repair or replacement of the item takes place after a period of thirty days; ;(3) The repair or replacement of the good causes significant inconvenience to the consumer, particularly when the consumer is permanently responsible for the costs of returning or having the nonconforming good picked up, or if the consumer is responsible for the costs of installing the repaired or replacement good; ;(4) The property remains noncompliant despite the seller's unsuccessful attempt to bring it into compliance.
The consumer is also entitled to a price reduction or to rescind the contract when the lack of conformity is so serious that it justifies an immediate price reduction or rescission of the contract. In such cases, the consumer is not required to first request repair or replacement of the goods.
The consumer is not entitled to rescind the sale if the lack of conformity is minor.
Any period during which the item is out of service for repair or replacement shall suspend the remaining warranty period until the repaired or replaced item is delivered.
The rights mentioned above arise from the application of Articles L. 217-1 through L. 217-32 of the Consumer Code.
A seller who, in bad faith, obstructs the enforcement of the statutory warranty of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of the average annual revenue (Article L. 241-5 of the Consumer Code).
The consumer is also covered by the statutory warranty against hidden defects pursuant to Articles 1641 through 1649 of the Civil Code, for a period of two years from the date the defect is discovered. This warranty entitles the consumer to a price reduction if the item is retained, or to a full refund upon return of the item.
If the Customer notices a nonconformity (product damaged upon delivery, leaking bottle, defective spray, product different from the one ordered, etc.), the Customer should contact the Seller by email at contact@parfumerie-de-dubai.com by providing the order number, a description of the defect, and, if possible, photographs. The Seller will then provide instructions on how to proceed.
Under the terms of the legal warranties, the costs of returning the nonconforming product and the costs of reshipping the replacement product are covered by the Seller, upon presentation of proof of payment. The exclusion of opened perfumes provided for in Article 7 does not apply to statutory warranties: a defective product is covered even if it has been opened to verify the defect.
The Seller does not offer any additional commercial warranties beyond the statutory warranties.
The products offered comply with French and European regulations applicable to cosmetics. The Seller shall not be held liable for any failure to comply with the laws of the country of delivery when such country is located outside of France; it is the Customer’s responsibility to verify with local authorities the conditions for importing and using the ordered products.
Perfumes are alcohol-based, flammable products intended for external use only. They must be kept out of the reach of children, stored away from heat and direct light, and must not be applied to irritated or broken skin. The Seller shall not be held liable for any damage resulting from improper use of the product or failure to follow the precautions for use, nor for any individual reaction to any of the ingredients listed on the manufacturer’s packaging.
Furthermore, the Seller shall not be held liable for any inconvenience or damage resulting from the use of the Internet, including, but not limited to, service interruptions, unauthorized access, or computer viruses, nor in cases of force majeure as defined in Article 1218 of the Civil Code.
The Seller collects and processes the Customer’s personal data (identity, contact information, order history, login information) for the purposes of managing orders, deliveries, returns, customer relations, fraud prevention, and—with the Customer’s consent or within the scope of the Seller’s legitimate interest—to send marketing information. This data may be shared with service providers necessary for fulfilling the order (payment, logistics, shipping, email marketing), who are bound by confidentiality obligations.
In accordance with Regulation (EU) 2016/679 (GDPR) and Law No. 78-17 of January 6, 1978, as amended, the Customer has the right to access, rectify, erase, restrict, and transfer their data, as well as the right to object to the processing of their data, and the right to provide instructions regarding the disposition of their data after their death. These rights may be exercised by email at contact@parfumerie-de-dubai.com or by mail to the address of the corporate headquarters. The Customer may also file a complaint with the CNIL (www.cnil.fr).
Detailed information regarding the processing, retention periods, and use of cookies is provided in the privacy policy available on the website.
All elements of the www.parfumerie-de-dubai.com website (structure, text, product descriptions, images, logos, database) are the property of the Seller or are used under license, and are protected by intellectual property law. The trademarks and images of the perfumes remain the property of their respective owners.
Any reproduction, display, extraction, or reuse—in whole or in part—of the website’s content for purposes other than personal viewing is prohibited without the Seller’s prior written authorization. Hyperlinks to the website’s home page may be created freely; any link that presents the website in a misleading or disparaging manner may be removed at the Seller’s request.
The Seller’s computerized records, maintained under reasonable security measures, shall be considered proof of communications, orders, payments, and transactions between the parties, in accordance with Articles 1366 and 1367 of the Civil Code regarding electronic records.
In accordance with Article L. 213-1 of the Consumer Code, the Seller retains records of orders totaling 120 € or more for a period of ten (10) years from the date of delivery and guarantees the Customer access to these records upon request.
For any complaints, the Customer should first contact the Seller's customer service department by email at contact@parfumerie-de-dubai.com, by phone at +33 6 58 55 14 29, or by mail to the address of the company’s headquarters. The Seller agrees to respond as soon as possible.
In accordance with Articles L. 612-1 et seq. of the Consumer Code, if a dispute is not resolved by customer service within two months of the written complaint, the Customer may, free of charge, refer the matter to the consumer mediator designated by the Seller:
[Name of the Consumer Ombudsman]
[Ombudsman's mailing address]
[Ombudsman's website and online referral form]
The Customer retains the right to bring a claim before the competent court. The Customer may also contact the European Consumer Center France for cross-border disputes within the European Union.
These Terms and Conditions are written in French and governed by French law, without prejudice to any mandatory provisions offering greater protection in the country of residence of the consumer Customer within the European Union. In the absence of an amicable resolution, any dispute relating to the formation, interpretation, or performance of these Terms and Conditions shall be brought before the competent courts under the conditions set forth in the Code of Civil Procedure and Article R. 631-3 of the Consumer Code.
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The Seller’s failure to enforce any of these provisions at any given time shall not be construed as a waiver of the right to enforce them at a later date.
The Seller shall not be held liable for failure to perform its obligations in the event of force majeure as defined in Article 1218 of the Civil Code. If the impediment is permanent or continues for more than thirty (30) days, either party may terminate the contract, and the Customer shall be reimbursed for any amounts paid.
Please complete and return this form only if you wish to cancel the contract, in accordance with the terms of Article 7 (please note: perfumes that have been unsealed, opened, or used cannot be returned).
Attention: Parfumerie de Dubaï – L.P.S, 15 rue de la Litte, 92390 Villeneuve-la-Garenne – contact@parfumerie-de-dubai.com
I hereby notify you of my withdrawal from the contract for the sale of the product(s) listed below:
Product(s) in question: ……………………………………………………………………
Ordered on: ………………….. / Received on: …………………..
Order Number: …………………..
Customer's first and last name: ……………………………………………………………………
Customer's address: ……………………………………………………………………
Client's signature (only for paper notifications): …………………..
Date: …………………..
I have read and agree to the website terms and conditions *
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